Refer to our Refund Policy page.

Standard shipping typically takes 3-7 business days. Express shipping is available for 1-3 day delivery.

Once you have placed an order with us, you will receive an email with tracking information, or through the relevant app.

Please check the information regarding your order via email and/or app.

Due to unforeseen circumstances, sometimes a delay may occur due to environmental factors, social factors or shipping agents, which is out of our control.

Please email hello@themelthouse.com.au if you have any further concerns.

If you have any questions about our products, please do not hesitate to reach out to us. Please email us at: hello@themelthouse.com.au and our friendly customer service team will get back to you.

We accept AMEX, VISA, Mastercard, UnionPay, Google Pay, ShopPay, Apple Pay, Afterpay & Klarna. All transactions are secure.