Shipping Policy

Effective Date: 30/05/2023


Thank you for choosing to shop with us! This Shipping Policy outlines the Terms and Conditions related to the shipping and delivery of products ordered through our website. Please read this policy carefully before placing your order.

Shipping Methods and Carriers: We strive to ensure prompt and reliable delivery of your purchases. We utilise reputable shipping carriers to deliver our products, including but not limited to postal services, courier services, and freight companies. The specific carrier and shipping method will depend on various factors, including the size, weight, and destination of your order.


Order Processing Time: Upon receiving your order, we will process it as quickly as possible. Order processing typically takes 1-3 business days, excluding weekends and public holidays. During peak seasons or promotional periods, processing times may be slightly longer.


Shipping Timeframes: Once your order has been processed, the estimated shipping time will depend on the shipping method and your location. Please note that the shipping timeframes provided are estimates and are subject to change due to unforeseen circumstances such as natural disasters, customs delays, or carrier issues.

The typical shipping timeframes are as follows:
Domestic Shipping: Estimated delivery within 3-7 business days.
International Shipping (TBA - Not yet available): Estimated delivery within 7-21 business days.


Shipping Costs: Shipping costs will vary based on factors such as the weight, dimensions, and destination of your order. The shipping cost will be calculated and displayed at the checkout before you complete your purchase. Please note that any additional customs duties, taxes, or fees imposed by your country's customs office are the responsibility of the customer.


Order Tracking: Once your order has been shipped, we will provide you with a tracking number or a link to track your package's progress. You can use this tracking information to monitor the status of your shipment online. Please allow up to 48 hours for the tracking information to be updated by the shipping carrier.


Shipping Restrictions: Certain products may be subject to shipping restrictions or regulations imposed by local or international authorities. It is your responsibility to ensure that the items you have ordered comply with these regulations. If we are unable to ship your order to your location due to legal restrictions, we will notify you promptly, and you will receive a full refund for the affected items.


Shipping Address: Please ensure that the shipping address provided during checkout is accurate and complete. We will not be held responsible for any delays or non-delivery resulting from an incorrect or incomplete address. If you need to make any changes to the shipping address after placing your order, please contact our customer support team as soon as possible.


Order Delivery and Acceptance: Once your order has been delivered to the specified shipping address, it is your responsibility to inspect the package for any visible signs of damage. If you notice any damage to the package, please notify the delivery personnel immediately and contact our customer support team on hello@themelthouse.com.au within 48 hours of delivery.


Lost or Delayed Packages: In the rare event that your package is lost or significantly delayed during transit, please contact our customer support team. We will work with the shipping carrier to initiate an investigation and resolve the issue as quickly as possible. However, please note that we are not responsible for delays or losses caused by events beyond our control.


Returns and Exchanges: For information regarding returns, exchanges, and our refund policy, please refer to our separate Return Policy.


Contact Information: If you have any questions, concerns, or need further assistance regarding our shipping policy, please contact our customer support team via hello@themelthouse.com.au.


Please note that this Shipping Policy is subject to change without prior notice. Any updates or revisions will be posted on our website, and the revised policy will apply to any orders placed.